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Before you order

Final-sale terms

The current store policy treats ready-to-purchase and custom orders as final sale. Returns, exchanges and cancellations are not accepted once an order is placed. Review all product details and the current refund policy before paying.

Production & shipping

Production time varies by design. Confirm your piece’s estimated completion and shipping date with J before ordering. Tracking is provided after shipment. Confirm destination eligibility and any delivery charges before payment.

Read the current shipping policy

Delivery issues

The current policy asks customers to report damage, defects or an item that differs from the confirmed order within 24 hours of delivery, with photos. Contact J as soon as you discover an issue.

Custom consultation & deposits

The store’s current pages describe different payment stages for the $500 custom deposit. Confirm in writing when it is payable, how it applies to the final total, when it becomes non-refundable, the revision allowance and the expected timeline before making payment.

Repairs & warranty

Ask J for the specific terms that apply to your piece, including what is covered, the duration, the repair process and any charges. Warranty and repair terms depend on your specific piece.

Order updates

Have your order number available when you call or email. You can also visit your Shopify customer account.